Resources
Practical guides for running game-based conflict training – how to run sessions, debrief them well, measure whether they worked, and the research behind all of it. No fluff, no funnel.
Beyond the Feedback Sandwich: Evidence-Based Ways to Give Feedback
Why the feedback sandwich backfires – praise becomes a threat cue – and what the evidence supports instead: the GAIN framework, SBI, and worked examples.
Navigating Competing Priorities with Peers When Nobody Outranks Anybody
Two team leads, two legitimate priorities, no tiebreaker. How to make trade-offs explicit, negotiate on shared criteria, and escalate jointly if you must.
The Real Cost of Conflict Avoidance at Work
Conflict avoidance looks like harmony and bills like rework. What the silence costs, why capable people stay quiet, and what actually breaks the cycle.
How to Disagree with Your Boss Without Torching Your Career
Disagreeing with your manager is a skill with a shape: private, data-first, tied to shared goals. The research on pushback that doesn't cost you.
Interest-Based Problem Framing: How to Turn Position Fights into Problem-Solving
Position fights gridlock because both sides argue solutions. Interest-based framing asks what's underneath – and five questions make the shift.
Phrases That Open Conversations Instead of Shutting Them Down
Six phrases that open difficult conversations at work instead of shutting them down – why each works, which openers read as attacks, and how to practice one.
The Soft Startup: How You Open a Hard Conversation Decides How It Ends
Gottman predicted how conflict conversations would end from their first three minutes. The soft startup at work – anatomy, harsh-open rewrites, and repair.
The 15 Types of Conflict on Product Teams – and Which Skills Address Each
The 15 conflict types product team leads actually face – grouped into five patterns, each mapped to the trainable skill that addresses it.